Cancellation Policy

    Terms of order cancellation by customer and/or by SARO JAIPUR.

    • We offer you the ease of cancellation of your prepaid and COD orders within 24 hours of order placement. In the case of prepaid orders, we can either offer you a credit note of the same amount or replace the ordered item with another product of the same amount.
    • To request cancellation, please email us at saro.jaipur1@gmail.com or call us on our customer support number at +91-8107208259 .
    • We also reserve the right to cancel or not accept certain customer orders due to various reasons that may include reasons such as unavailability of fabrics/raw materials, wrong product listing or pricing on the website, and intimation by our analytics team for payment-related or fraudulent practices issues, etc. In the case where prepaid orders are cancelled by SARO JAIPUR, we shall refund the complete amount of the order in their registered bank account with us. We shall inform the customer about the same via mail on their registered email ID. Our decision to accept or cancel shall remain final and binding.
    • Credit note: Validity of Credit voucher issued for order cancellation will be valid for 90 days.
    • Any cancellations after placing prepaid orders will be charged for 2-3% (as payment gateway charges)

    REFUND POLICY

    • SARO JAIPUR does not provide any returns or refunds on products once sold and delivered. We do offer a size exchange option for purchased items. You may refer to the same under ‘Exchange & Cancelation Policy’ on our website.
    • In case of a refund for a defective/damaged product gateway charges of 3% and 2% will be deducted for Prepaid and COD orders respectively.